Terms & Conditions

My ultimate goal is to create a product that makes you feel as happy as I did creating it; however, if for any reason you are dissatisfied with your purchase please get in touch as soon as possible via hello@brackenandberry.com.au and I will endeavour to rectify the issue.  Please attach a photo of the item for reference.

Courier Deliveries

For any damage or breakages that occur during transit, please email hello@brackenandberry.com.au with a photo attached.  Due to the delicate nature of dried and preserved flowers and foliage, some shedding is inevitable during transit; however, it should not impact the integrity of the design.  In the case of significant damage or vase breakage, a replacement or refund is possible if contacted within 14 days from the date that the order was received.

Local Deliveries

Ideally someone should be home to receive a local delivery order.  However, if it is safe to do so and consent has been provided by the recipient, I will leave the item in a safe location at the address provided.  I will not accept responsibility for any loss or damage that may occur beyond that point.

Change of Mind

Please choose carefully and be attentive to the product description, taking note of dimensions.  Please also keep in mind that colours can vary slightly between monitors. There are no refunds, returns, or exchange possible for change of mind.