Bespoke Botanical Wall Hangings Terms & Conditions

Overview

Bracken & Berry offers Bespoke Botanical Wall Hangings that are made to order in accordance with your specific requirements. To ensure transparency through the bespoke design process and help manage expectations, please familiarise yourself with the following Terms & Conditions.

1. Bespoke Dried Floral Designs Commission Process

Orders for Bespoke Botanical Wall Hangings are placed through Bracken & Berry’s online store. Upon submission, you will receive an email confirmation detailing your order, any availability concerns, and an estimated completion timeline. The design process begins thereafter, reflecting Bracken & Berry’s artistic interpretation unless specific details are agreed upon in writing. Once completed, you will receive an email with images of your wall hanging for approval. Upon your confirmation, your wall hanging will be packaged and prepared for local delivery or collection, as chosen at checkout.

2. Pricing and Payment

Pricing begins at $400.00, with tiers based on size, design complexity, and premium ingredients. For wall hanging orders, full payment is required before design work begins. Payments are accepted via credit card or PayPal through Bracken & Berry’s website.

3. Materials and Availability

Dried flowers are subject to seasonal and supplier availability. If a requested flower or colour is unavailable, a similar option will be substituted unless otherwise instructed. Specific flower requests may incur additional costs and/or time allowance for drying, which will be communicated via email.

4. Timeline

Turnaround time starts once the order is placed. Please allow up to fifteen business days for your wall hanging to be ready for delivery or collection. Note that material shortages or high order volume may cause delays, and you will be notified promptly if your commission is affected.

5. Revisions

Once the design process begins, modifications to your wall hanging are not permitted. Upon completion, you will receive an email with images of your wall hanging for approval. One minor revision is included at no additional cost, if feasible, covering adjustments such as repositioning stem(s) or substituting one floral element with an equivalent alternative. Further revisions incur a fee, starting at $30.00, quoted upon request. Extensive revisions, including significant changes to shape and size, added volume of floral materials, or alterations to the colour palette, are considered major and subject to additional charges.

6. Cancellations and Refunds

Full refunds for Bespoke Botanical Wall Hangings are available only if cancelled within 24 hours of order purchase. Completed Bespoke Botanical Wall Hangings are not eligible for returns, refunds, or change of mind. Please see our Return & Refund Policy for more information.

7. Shipping and Delivery

Bespoke Botanical Wall Hangings Delivery Options:

  • Due to their fragile nature, wall hangings are not eligible for shipping.
  • Complimentary Local Pickup: By appointment from our Morley home studio.
  • Local Delivery: Available at an additional fee. Hand delivered by Bracken & Berry to addresses within 35km of our Morley home studio. Morning or afternoon delivery available at your discretion.

Please select your preferred option at checkout.

Important Information:

  • Dried florals are packaged with care; slight shedding during transit is normal.
  • Please see our Delivery & Shipping Policy for more information.

8. Care and Liability

Dried floral designs are delicate and should be kept out of direct sunlight, high humidity, and heavy handling. Basic care instructions will be provided. Bracken & Berry is not liable for damage or fading due to improper care or natural wear over time. Minor shedding or colour variation is expected with dried materials.

9. Intellectual Property

Bracken & Berry retains the right to photograph and use images of your commission for promotional purposes (e.g., website, social media, portfolio), unless you request otherwise in writing. The design remains Bracken & Berry’s intellectual property, and reproduction for commercial use by the client is prohibited.

10. Client Responsibilities

You are responsible for providing clear preferences (e.g., colours, size, occasion) during the initial enquiry or order process. Delays in communication may extend the project timeline.

11. Force Majeure

Bracken & Berry is not liable for delays or inability to complete your commission due to unforeseen circumstances beyond our control, including but not limited to natural disasters, illness, or supply chain disruptions. In such cases, Bracken & Berry will notify you and offer a resolution.

Last updated May 15, 2025.