FAQs

What are your delivery and shipping options?

Delivery

Local Delivery (Perth Metro) = $10.00

Local delivery is available during the week from Wednesday through Friday between 9am and 4pm with the option to select from hourly timeslots. Weekend delivery is available on Saturday morning only between 9am and 12pm. Local delivery is available within 30kms of our Morley home studio. Please provide your postcode during checkout to confirm if you are eligible for local delivery. Once confirmed, you will have the option to select your preferred delivery date and time. If your metro delivery address is located beyond the 30km radius, please contact us here for a delivery quote. Given the delicate nature of dried florals, someone should ideally be home to receive the item; however, the item can be left if safe to do so. For delivery on a specific date outside of those currently available, please enquire here.

Studio Pickup = Free

Bracken & Berry is an online store and, as such, has no store front. However, pickup is available from our home studio located in Morley, Western Australia. If desired, you are welcome to select ‘Pickup’ at checkout to take advantage of the free service. Currently, studio pickup is available Wednesday through Friday from 9am-4pm.

Shipping

Standard Flat Rate (5-10 Business Days) = $13.20

Express Flat Rate (1-4 Business Days) = $16.80

Australia-wide shipping is available for most items in the online store. Unfortunately, due to their fragile nature, vase arrangements and botanical hangings cannot be safely transported; hence, are excluded from shipping options. Any items that can be shipped will be stated accordingly in the product description. We use Australia Post to ship our items. Please note that depending when your order is placed and factoring in turnaround times, your order will be dispatched on the next available business day.

Free Shipping Offer

Spend $200.00(+) in one transaction and receive free shipping to anywhere in Australia. Shipping updated at checkout.

*Please note:

  • International shipping is not available.
  • During peak demand delivery periods, such as Christmas, deliveries may take longer than the standard 10 business days.
  • For any queries regarding shipping, please enquire here.

 

    Wreath everlasting flowers colourful packed for shipping.

     

    What is your returns policy?

    Our ultimate goal is to create a product that makes you feel as happy as we did creating it; however, if for any reason you are dissatisfied with your purchase please get in touch as soon as possible via hello@brackenandberry.com.au and we will endeavour to rectify the issue. Please attach a photo of the item for reference.

    Australia Post Deliveries

    For any damage that occurs during transit, please email hello@brackenandberry.com.au with a photo attached. Due to the delicate nature of dried and preserved flowers and foliage, some shedding is inevitable during transit; however, it should not impact the integrity of the design. In the case of significant damage, a replacement or refund is possible if contacted within 14 days from the date that the order was received.

    Local Deliveries

    Ideally someone should be home to receive a local delivery order. However, if it is safe to do so and consent has been provided by the recipient, we will leave the item in a safe location at the address provided. We do not accept responsibility for any loss or damage that may occur beyond that point.

    Change of Mind

    Please choose carefully and be attentive to the product description, taking note of dimensions. Please also keep in mind that colours can vary slightly between monitors. There is no refund, return, or exchange possible for change of mind.

    I am sending my order as a gift to someone else – can I include a message to the recipient?

    Of course! If you would like to add a gift message, a handmade textured card and envelope is offered complementary with any purchase. Please be mindful that the cards are small; ideally aim for a 30-word limit. Once you have selected your item(s), at the cart stage, please add your message in the 'Add note to Florist' section.

    Complementary card and envelope to add a message with gift purchase.

     

    What are your bouquet sizes?

    In terms of height, we measure our bouquets from the tie point (the point where the bouquet is bound with twine) to the tip of the tallest stem. Any measurement is of course an approximation. We allow roughly 10-15cm of stem length below the tie point that can be trimmed to suit your vase or vessel. Please see sizing details below:

    • Luxe Bouquet: 35cm wide x 35cm high – suitable for a vase approx. 18cm in height
    • Classic Bouquet: 25cm wide x 25cm high – suitable for a vase approx. 15cm in height
    • Posy Bouquet: 15cm wide x 15cm high – suitable for a vase approx. 12cm in height

    How should I style my dried flower bouquet?

    We recommend placing your bouquet in an opaque vessel, such as a ceramic vase. A vessel with a narrower mouth often works best to keep the bouquet well-supported. Once carefully removed from its packaging, keep the bouquet with its tie intact and, holding the stems tightly, ease into the vase opening. The arrangement will sit in place with some minor adjustment. Stems can be trimmed according to the vase size. Any brown paper wrappings and tissue paper can be recycled.

    Do you have fresh flowers available for purchase?

    Currently we specialise in premium dried florals; however, we always welcome enquires for fresh floral designs. We have a starting minimum of $200.00 for bespoke fresh floral designs. If you love our romantic, whimsical style and are interested in a fresh arrangement or flower bouquet, please enquire here with your budget and delivery date requirements.

    Fresh flower bouquet soft tones abundant in brown wrapping

     

    Do you design florals for weddings or events?

    We are currently planning our wedding and events offering! We will begin with elopements and small events, with larger events possible as the team grows. Our events offering will be released in 2024. Until then, please enquire via email at hello@brackenandberry.com.au

    Bridal bouquet using Spring blooms in rich pink tones.

     

    What is the difference between preserved flowers and dried flowers?

    The preserved floral trend has gained much momentum since 2020. Preserved flowers and foliage are highly processed to ensure they maintain their vibrant colour and malleability. While they are more resilient than dried florals, preserved flowers are more costly given their production process. Due to their chemical processing, preserved florals are also unsuitable for compost. If the time comes for a change or style update, we recommend disposing of any items containing preserved florals in your regular household waste.  

    Dried florals, on the other hand, have undergone a natural process whereby moisture evaporates from the flower or foliage. As a result, dried florals are typically more fragile, brittle, and prone to shedding. We air-dry flowers and foliage by hanging them upside down and waiting for nature to do the rest. Any items containing only dried florals can be discarded into your garden compost when desired.