Dried Wedding Florals - Terms & Conditions

Overview

Bracken & Berry offers a range of bespoke Dried Wedding Floral designs, made to order in accordance with your individual preferences. To ensure transparency throughout the design process and help manage expectations, please familiarise yourself with the following Terms & Conditions before placing your order.

1. Bespoke Dried Floral Designs Commission Process

Orders for Dried Wedding Florals are placed through Bracken & Berry's online store. At the time of purchase, you will be invited to provide your wedding date and share your floral vision, including your preferred aesthetic, colour palette, and any floral preferences, via the dedicated fields on the product page. Once your order is placed, you will receive an order confirmation by email. We will follow up shortly thereafter to confirm your design preferences, wedding date, and expected completion date. At this stage, you are welcome to share any inspiration images, or simply leave it in our hands.

The design process begins thereafter, reflecting Bracken & Berry's artistic interpretation unless specific details are agreed upon in writing. Once complete, we will share images of your wedding florals by email for your approval. Upon confirmation, your order will be packaged and prepared for your nominated delivery method.

2. Pricing and Payment

Pricing is tiered according to product design, complexity, and optional add-ons. Full payment is required before design work begins. Payments are accepted via credit card or PayPal through Bracken & Berry's website. Bank transfer is available upon request.

3. Materials and Availability

Dried flowers are subject to seasonal and supplier availability. If a requested flower or colour is unavailable, we will substitute the most suitable alternative and advise you accordingly by email. Specific flower requests may incur additional costs and/or time allowance for drying, which will be communicated by email.

4. Timeline

Turnaround time starts once the order is placed. For orders from the Dried Flower Bridal Bouquet, Bridesmaid Bouquet, and Buttonhole in our Floral Luxe with Preserved Roses range, please allow a minimum of four weeks for your florals to be ready for dispatch, delivery, or pickup, as this lead time is necessary to source the highest quality preserved roses from our interstate and overseas suppliers. For all other design ranges, please allow a minimum of two weeks. Material shortages or high order volume may cause delays; you will be notified promptly if your order is affected.

5. Revisions

Once the design process has commenced, modifications to your order are not permitted. Upon completion, you will receive images of your design(s) by email for your approval. One adjustment is included at no additional cost, where feasible, covering changes such as repositioning stems or substituting a floral element with an equivalent alternative. Further revisions are subject to a fee starting from $15.00, quoted upon request. Extensive modifications, including changes to floral selections, size, or colour palette, that require a design re-make are considered major revisions and will be subject to additional charges.

6. Cancellations and Refunds

Full refunds are available only if cancelled within 24 hours of order placement. Completed Dried Wedding Florals are not eligible for returns, refunds, or change of mind. If your item arrives damaged or defective due to our shipping carrier, a replacement is possible. Please see our Return & Refund Policy for more information.

7. Shipping and Delivery

Dried Wedding Florals shipping and delivery options

  • Free Standard Shipping: Shipped via Australia Post, with delivery in 5–10 business days. Free on orders over $100 (excludes vase arrangements and wall hangings).
  • Express Shipping: Available at an additional fee, shipped via Australia Post, with delivery in 1–4 business days.
  • Local Pickup: Complimentary, by appointment, Wednesday to Saturday.
  • Local Delivery: Available at an additional fee, hand delivered within 35km, Wednesday to Saturday. Morning or afternoon delivery available at your discretion.

    Please select your preferred option at checkout.

    Bracken & Berry is not liable for delays caused by shipping carriers. Dried florals are packaged with care; slight shedding during transit is normal. Please see our Delivery & Shipping Policy for more information.

    8. Care and Liability

    Dried floral designs are delicate and should be kept out of direct sunlight, high humidity, and heavy handling. Care instructions will be provided. While dried florals are intended for indoor use, a limited period outdoors, such as a wedding ceremony or reception, is unlikely to have any significant impact on longevity. Bracken & Berry is not liable for damage or fading due to improper care or natural wear over time. Minor shedding or colour variation is expected with dried materials.

    9. Intellectual Property

    Bracken & Berry retains the right to photograph and use images of your commission for promotional purposes (e.g., website, social media, portfolio), unless you request otherwise in writing. The design remains Bracken & Berry's intellectual property; reproduction for commercial use by the client is prohibited.

    10. Client Responsibilities

    You are responsible for providing clear and accurate preferences (e.g., wedding date, aesthetic, colour palette) at the time of ordering via the dedicated fields on the product page. Delays in communication may extend your project timeline.

    11. Force Majeure

    Bracken & Berry is not liable for delays or inability to complete your commission due to unforeseen circumstances beyond our control, including but not limited to natural disasters, illness, or supply chain disruptions. In such cases, Bracken & Berry will notify you and offer a resolution (e.g., a refund).

    Last updated August 1, 2026.